Defining Quality in Public Administration

Exploring and Explaining Employees' Maturity Based on Quality of Work Life in Order to Present an Appropriate Model in the State Section of Iran

The present study aimed to explore and explain maturity of employee based on quality of work life. This work used Delphi survey through a researcher- made questionnaire to collect data. Confirmatory factor analysis and descriptive statistic are used to survey the data. In comparison with the present standards, both factors have a good statue. For components 'quality of working life' and ' matur...

Patient Satisfaction With the Quality of Health Services Provided by Public Hospitals in Rasht, Iran

Designing a Model for Public Welfare Governance in Iran

Background: One important goal of policymakers regarding economy in developed countries is to improve quality, standard and level of well-being in society. The purpose of this study was to provide a model that leads to improving the quality of public welfare in the country's governance system. Methods: This was a combined (qualitative-quantitative) research conducted in 2020. To collect data i...

اولویت بندی انتظارات بیماران از کیفیت خدمات بیمارستان با استفاده از روش فرایند تحلیل سلسله مراتبی(AHP)( مطالعه موردی : بیمارستان دولتی در شهر بندرعباس)

Background: The main mission of hospital is to promote care quality for patients and to meet their needs and expectations. The present study aims at identifying and prioritizing the patients’ expectations of the hospital services quality, which is considered to be the first step toward accomplishing such an important mission. Material & Methods: The present study is descriptive and applied. T...

Assessing Public Administration and Image Making Efficiency in the Region Taking Into Consideration Quality of Managing Black Economy

The article contributes to the existing system to assess efficiency of regional executive authorities. It involves factors defining regional development outlook in terms of efficiency, effectiveness and quality of managing hidden economy as well as judicial and legislative power. It develops general guidelines to improve regional public management in the course of establishing computer oriented...